Once installed then open Malwarebytes and select Scan and let it run. If you don't have Malwarebytes installed yet please download it from here and install it. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you're already running Malwarebytes then open Malwarebytes and check for updates. Please run the following steps and post back the logs as an attachment when ready. Let me have you run the following to ensure the system is not infected first. I've moved your topic into the malware removal forum where I can help you run some scans to see what might be going on and see if we can get this corrected for you. Hello to hear you're having issues with your system. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer.
Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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